Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,018 reviews

Mercure Tunbridge Wells Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

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Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MALLOWS

Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,018 reviews

TripAdvisor Rating  3.5/5  1,476 reviews

Great food, great location.

TripAdvisor rating 5.0/5

Christian W TripAdvisor review

Great food and service from Tim and Finlay tonight. Truly fantastic food, advised by very knowledgeable, courteous & fantastic service. I chose the pork and it was great, beautifully soft with crackling skin accompanied with hassleback potatoes, gravy and greens. Shame I forgot to photograph it!

Dear christianwO2254XH, Thank you for sharing your wonderful feedback about your recent dining experience at the Mercure Tunbridge Wells Hotel. We are delighted to hear that you enjoyed our food and service, particularly from Tim and Finlay. Your kind words about their knowledge, courtesy, and fantastic service are truly appreciated and will be passed on to them. It's fantastic to know that you found your meal, especially the pork dish, to be truly fantastic. We take pride in offering delicious and satisfying meals to our guests, and we are thrilled that you enjoyed every aspect of your dining experience with us. Thank you once again for choosing to dine at our hotel. We hope to have the pleasure of welcoming you back for another fantastic meal in the future. Kind regards, John Mitchell Operations Manager

Great hospitality, great staff and food and a comfy clean quiet room

TripAdvisor rating 5.0/5

Ash C TripAdvisor review

The Room was clean,tidy and comfy and quiet just what was needed after a long 6hr drive. The food in the restaurant was good with a great choice catering for all tastes, the service was excellent Tim and his colleague Fin were polite, professional and very welcoming and knowledgeable about the menu and drinks and nothing was too much trouble. All in all a very pleasant experience if every hotel had a Tim & Fin the hospitality industry would be a better place!

Dear 77ashc, Thank you for taking the time to share your positive feedback about your recent stay at the Mercure Tunbridge Wells Hotel. We are thrilled to hear that you enjoyed your experience with us and found our hospitality, staff, and food to be exceptional. It's delightful to know that you found your room to be clean, tidy, comfortable, and quiet, providing you with the perfect respite after a long drive. We greatly appreciate your kind words regarding your dining experience in our restaurant. Tim and Fin are valued members of our team, and we are delighted that their professionalism, knowledge, and excellent service contributed to your enjoyable dining experience. Your feedback is truly motivating, and we will be sure to pass on your compliments to Tim, Fin, and the rest of our team. We strive to provide memorable experiences for all our guests, and we are delighted that we succeeded during your stay. Thank you once again for choosing to stay with us. We look forward to welcoming you back to the Mercure Tunbridge Wells Hotel in the future. Kind regards, John Mitchell Operations Manager

Old school service with a smile.

TripAdvisor rating 5.0/5

john f TripAdvisor review

I stayed here a few times before, usually alone on business, but this time I was with my wife visiting her mother in hospital. We chose this hotel because it's right next door to the hospital and because my previous experiences here have always been very good. The room was nice and clean, and the staff are always very polite and friendly. On our second night the restaurant was very busy with two large tables, one of which had at least a dozen people sitting on it and another which had around twenty. We hadn't made a reservation but they still took us in without a fuss, warning us the service may be a little bit slow. Amazingly it really wasn't slow at all, in fact our starters arrived in just a few minutes, and even though they were obviously very busy, Tim and Ernest still made time to check on us regularly; they were both incredibly attentive and not once were we made to wait more than a few minutes between courses before one of them would come to check on us and clear our plates or order another drink. You can tell a lot about the quality of the staff in a place like this by how they function under pressure, and these two remained perfectly calm as they glided around the room serving over 30 people as though they had all the time in the world....always patient and willing to go the extra mile. Their service style was spot on....proper old school customer service delivered by two guys who really knew what they were doing... Highly recommended!

Dear johnfW5763DI, Thank you for your recent stay at the Mercure Tunbridge Wells Hotel and for sharing your positive feedback with us. We are delighted to hear that you enjoyed your stay and that our staff, particularly Tim and Ernest, provided you with exceptional service during your dining experience. It is wonderful to know that despite the busy evening, they remained attentive and provided you with the level of service we strive to deliver. Your kind words are greatly appreciated and will be shared with our team. We take pride in delivering a high standard of customer service, and it is gratifying to hear that our efforts were recognized and appreciated. We look forward to welcoming you back to the hotel in the future and providing you with another memorable experience. Kind regards, John Mitchell Operations Manager

Well located

Customer review rating 5.0/5

Ashley Families - Confirmed reviews ALL

The room was clean and tidy. The staff were very friendly and helpful. It’s a great location and good stay.

Dear Ashley h., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Mitchell Operations Manager

staff assertive, comfy rooms

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Great stay for business, food was great. Staff friendly and helpful

Dear Emma We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 243 reviews 9.1/10 Location
  • 961 reviews 6.1/10 Room
  • 984 reviews 8.4/10 Service
  • 6 reviews 9.6/10 WiFi
  • 585 reviews 6.1/10 Food
  • 410 reviews 8.2/10 Breakfast
  • 410 reviews 6.5/10 Cleanliness
  • 240 reviews 4.1/10 Vibe

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